Terms and Conditions

1. Products
McMullen & Sons Limited reserves the right to alter prices of products and conditions of sale on this site, without giving notice. Any changes will not apply to orders already being processed.

 

2. Customers
To buy our beers, you must be aged 18 years or over and capable of entering into a contract. If requested, you must be able to supply proof of age.

 

3. Gift Vouchers
3.1 The voucher is to be retained by the pub retailer on redemption.

3.2 Valid for the purchase of both food and drink.

3.3 The value of this voucher will be discounted from your bill.

3.4 Not transferable. 

3.5 We will not be held liable for any lost or stolen vouchers.

3.6 Only redeemable at participating McMullen’s retailers. 

3.7 Visit mcmullens.co.uk/shop for a full list of participating venues.

3.8 We reserve the right to amend these Terms and Conditions.

3.9 Not exchangeable for cash.

For customer support please email contact@mcmullens.co.uk

 

4. Payment
Payment, in full, must be made by credit or debit card (Visa, MasterCard, Delta/Connect, Switch) prior to dispatch of product(s). We do not accept liability for any losses or costs incurred or sustained by customers who transmit credit or debit card information.

 

5. Delivery
5.1 McMullen Beer will be delivered via FEDEX within 4 working days (Monday to Friday, subject to any events that are beyond our reasonable control) from receipt of your order, unless a later date is requested at checkout.

5.2 Beer deliveries can be made to mainland England and Wales only.

5.3 If you have not stated specific delivery instructions (i.e. a safe place to leave your parcel) and there is no one aged over 18 to sign for the delivery, the driver will leave notification of attempted delivery. Customers will need to re-arrange for the driver to return at a convenient time.

5.4 While every care will be taken to deliver the goods safely, some breakages may occur. Provided we are notified within 2 days of delivery, we will replace the damaged goods or, if you prefer, give you a refund in respect of the damaged goods.


6. Limitation of Liability
6.1 We shall not be liable to pay any compensation to you other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill or any indirect or consequential loss/damages arising out of any damage, defect, negligence or other failing on our part unless:
    a) you have expressly made us aware in writing prior to purchase of the nature and extent of the loss or damage which            may suffer in such situation, and:
    b) we have expressly confirmed in writing that we accept liability for such matters.

6.2 Nothing in these terms shall limit any rights you may have as a customer that are not capable of being lawfully excluded or limited. Nor shall it exclude or restrict liability to you for any death or personal injury resulting from our negligence.

 

7. Governing Law
These terms shall be governed by and construed in accordance with English Law and all parties shall submit to the exclusive jurisdiction of the English Courts.


8. Returns Policy

Beer

8.1 All claims for damaged or missing goods must be notified to McMullen's on 01992 584911 within 2 days of delivery or, in the case of non-delivery, within 2 days of the anticipated date of delivery. Alternatively emailcontact@mcmullens.co.uk

8.2 We shall not be liable for any consequential loss, including (but not limited to) loss caused by late delivery, where such loss is not caused by any breach on the part of McMullen's, its employees or agents.

8.3 If for any reason you are unhappy with your beer purchase we will be pleased to exchange or refund the affected product, provided it is returned within 14 days. It must be returned in the original packaging, accompanied by the delivery note, and your reason for return including details of how the beer has been stored and served.

Gift Voucher(s) / Tote Bags

8.4 We are sorry but gift vouchers nor tote bags are non-refundable once issued.

8.5 If voucher(s) or tote bags are not delivered within 2 days of expected delivery date please notify McMullen's on 01992 584911. Alternatively email contact@mcmullens.co.uk

 

If you have any queries or complaints please contact us at the following address:
McMullen & Sons Limited, The Hertford Brewery, 26 Old Cross, Hertfordshire, SG14 1RD

Alternatively email contact@mcmullens.co.uk