Terms and conditions
1 Products
1.1 McMullen & Sons Limited reserves the right to alter prices of products and conditions of sale on this site, without giving notice. Any changes will not apply to orders already being processed.
2 Customers
2.1 To buy our beers, you must be aged 18 years or over and capable of entering into a contract. If requested, you must be able to supply proof of age.
3. Payment
3.1 Payment, in full, must be made by credit or debit card (Visa, MasterCard, Delta/Connect, Switch) prior to dispatch of product) In the event of non-authorisation of payment, we will contact you to advise. We do not accept liability of any losses or costs incurred or sustained by customers who transmit credit or debit card information.
4 Delivery
4.1 Delivery will be by FEDEX UK within 4 days (subject to any events that are beyond our reasonable control).
4.2 Deliveries will be made to mainland UK only
4.3 If you have not stated specific delivery instructions (i.e. a safe place to leave your parcel) and there is no one aged over 18 to sign for the delivery. The driver will leave notification of attempted delivery. Customers will need to re-arrange for the driver to return at a convenient time.
4.4 While every care will be taken to deliver the goods safely some breakages may occur. In this event, we will replace the damaged goods or, if you prefer, give you a full refund.
5 Returns Policy
5.1 All claims for damaged or missing goods must be notified to McMullens on 01992 584911 within 2 days of delivery or, in the case of non-delivery, within 2 days of the anticipated date of delivery.
5.2 We shall not be liable for any consequential loss, including (but not limited to) loss caused by late delivery, where such loss is not caused by any breach on the part of McMullens, its employees or agents.
5.3 If for any reason you are unhappy with your beer purchase we will be pleased to exchange or refund provided it is returned within 14 days and in the original packaging, accompanied by the delivery note, and your reason for return including details of how the beer has been stored and served. Storage, preparation, and serving instructions given with the beer must be observed throughout the life of the beer.
5.4 We will not accept responsibility for lost goods or postal costs incurred when returning non-faulty goods. Once we have received the product we will refund the price of the product. All claims for faulty products must be agreed by McMullens and accompanied by a postal receipt. This does not affect your statutory rights.
Please note that all returns must be sent back using recorded delivery to:
McMullens & Sons Ltd, 26 Old Cross , Hertford, Herts. SG14 1RD
6 Limitation of Liability
6.1 We shall not be liable to pay any compensation to you, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damaged to goodwill or any indirect or consequently loss or damage arising out of any damage, defect, negligence or other failing on our part unless:
a) you have expressly made us aware in writing prior to purchase of the nature and extent of the loss or damage which may suffer in such situation, and:
b) we have expressly confirmed in writing that we accept liability for such matters.
6.2 Nothing in these terms shall limit any rights you may have as a customer that are not capable of being lawfully excluded or limited. Nor shall it exclude or restrict liability to you for any death or personal injury resulting from our negligence.
7 Governing Law
These terms shall be governed by and construed in accordance with English Law and all parties shall submit to the exclusive jurisdiction of the English Courts. If you have any queries or complaints please contact us at the following address:
McMullen & Sons Limited
The Hertford Brewery, 26 Old Cross, Hertfordshire, SG14 1RD
Cookies
Our sites use a number of different cookies. Below we explain the cookies we use and why we use them.
What is a cookie?
A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites the cookie allows us to distinguish you from other users.
There are two broad categories of cookies:
Persistent cookies
Persistent cookies remain on your device until deleted manually or automatically.
Session cookies
Session cookies remain on your device until you close your browser when they are automatically deleted.
Cookies we use and why we use them
Essential cookies
Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies our sites can't operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.
Performance cookies
Performance cookies allow us to recognise and count the number of visitors to our sites and to see how visitors move around them. This helps us to improve the way our sites work by enabling us to tailor our sites to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.
Experience cookies
Experience cookies allow our sites to remember the choices you make. Our sites use experience cookies to provide you with enhanced and personalised features. For example, we use information collected through what are known as "web-analytic" cookies to compare the choices you make to those of our other customers so that we can learn from those choices.
Information collected by experience cookies cannot track your browsing activity when you leave our sites to browse other sites.
Marketing cookies
Marketing cookies record your visits to our sites, the pages you have visited and the links you have followed. We use this information to make our sites and the advertising displayed on them more relevant to your interests. For example sometimes we use marketing cookies to limit the number of times that you see an advert. Sometimes we share information about your browsing activity, (which we have collected from cookies), with our advertising partners. They may use this information to advertise products, which may interest you, on other sites.
Your right to refuse cookies and what happens if you refuse them
You can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of our sites. If you carry on using our sites and do not change your browser settings we will assume you consent to us using cookies as described above.
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